Key Account Manager

Who we are

At Alan we are on an important mission to empower everyone to live a longer, healthier life. Our goal is to extend the quality years of life expectancy for everyone.

We are empowering our members to live a longer and healthier life with a ‘one-stop health partner’ model seamlessly integrating insurance, prevention, affordable care access and well-being services. We are redefining healthcare by being both a health insurer and a provider, creating the most member-centric experience in a vast market. We go above and beyond for our members and companies to overcome the day-to-day health obstacles and our product is built to address the biggest pain points they face. With Alan, you’re never alone.

We partner with 30,000+ companies, with 700K+ members, and cumulate €500M+ and growing ARR.The team is 600+ people, and we operate in France , Spain , Belgium , and Canada .

How we do it ?

About

People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work, such as:

• Mission is the Boss: We have a mission-first focus with long-term thinking, where all employees act as owners seeking the company's success above all else.
• Member & Customer-led: We are obsessively focused on solving customer problems and creating delightful experiences while building trust.
• Excellence like Athletes: We maintain high standards and talent density, using the Keeper Test to ensure exceptional performance.
• Enlightened Despots: We combine distributed ownership with accountability, empowering decision-makers while maintaining responsibility.
• Radically Transparent: We ****make information accessible and written-first, promoting async communication while protecting sensitive data.
• Kind, Methodic Optimists: We collaborate genuinely without ego, support teammates, and maintain positive intent while assuming the best.
• Empathetic Challengers: We give direct feedback with empathy, praise strengths, and focus on growth through candid communication.
• Bold & Creative Contrarians: We think differently to achieve greatness, challenge expertise with first principles, and embrace calculated risks.
• Disciplined Executors: We focus on making good decisions quickly, maintain accountability, and break down problems into manageable pieces.
• Fight for Simplicity: We eliminate unnecessary processes, stay concise and articulate, and maintain smart frugality while solving problems pragmatically.
  
  

️ The Key Account Management Team at Alan

Our Account Management team’s purpose is to make our key accounts stay and grow with Alan. We created the team in 2020 and we are now 15.

We are looking for amazing people to help us take care of our growing pipe, especially with our biggest clients.

Being a Key Account Manager at Alan means joining a team of talented, committed and passionate experts, with different backgrounds.

We move fast, with a lot of ownership, and are proud to tackle big problems!

Is it you we’re looking for?

As a Key Account Manager, you will:

• Handle a portfolio of strategic accounts and flagships companies
• Build and maintain strong customer relationships with key stakeholders and display a customer-centric approach to identify the main needs and allow our clients to achieve their goals through Alan
• Proactively identify potential signals of dissatisfaction and implement solutions to answer them
• Ensure successful onboarding of new accounts and promote Alan health partner positioning to generate massive adoption by employees and admins
• Analyze and present consumption reports to customers through business reviews
• Identify and execute out-of-the-box initiatives to engage our existing customers
• Be in charge of cross-selling/upselling our portfolio to answer customer needs and pain points
• Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability
• Participate in the evolution of our products and services, acting as the voice of our customers when discussing with Product teams
  
  

You would be a great fit at Alan if most of this sounds like you:

• You have at least 6 years of experience in a customer-facing role including frequent interactions with C-Levels
• You are fluent both in French and English
• You are experienced in dealing with companies of more than 300 employees
• You have the tact and empathy that make great negotiators
• You are an expert in positive lobbying with key stakeholders and create long-term relationship based on trust and transparency
• You are analytical and love to solve problems in order to delight our members
• You have great active listening skills ans are a master in the art of crafting the right follow-up message
• You have a growth mindset: you are able to adapt to new trends and to develop an in-depth understanding of the health insurance market
  
  

It is nice to have a previous experience in Insurance or any industry linked to benefits (but definitely not a must-have !)

For this opportunity, we are aiming to hire within the B1-D level range.

Perks & Benefits

At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.

Therefore, we offer:

• Fair rewards. Generous equity packages complement your base salary.
• Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest.
• All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and noise-canceling headphones.
• Flexible vacation policy and flexible working hours. Organize your time as you wish.
• Delightful healthcare insurance. Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family.
• Transport. Country-specific commuter benefits.
• Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.
• Parental leave. Extended parental leave for all new parents.
  
  

Important note: we hire people not roles.

After reading this job description, if you feel like you don’t have all the necessary prerequisites but that it matches where you are now or what you'd like to grow into in your next position, we encourage you to apply!

Not everybody will enter our recruitment process, but all, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.

Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.